1. Introduction
These Terms and Conditions ("Terms") govern your access to and use of Xpenzo, a personal and collaborative finance management platform operated by Renaissa AI Labs Pvt Ltd ("we", "us", or "Company"). By accessing, registering for, or using Xpenzo (the "Service"), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Definitions
- Service / Platform: The Xpenzo web and mobile applications (including the XpenAIssa-branded mobile app where applicable), APIs, and related services.
- User / you: Any individual or entity that registers for or uses the Service.
- Account: Your registered profile and associated data.
- Shared Wallet / Group: Collaboration features allowing multiple users to view or manage shared financial data, chat, and settlements.
- User Content: Data you enter, upload, import, or sync (including receipts, transactions, bank data, messages, and documents).
- AI Output: Suggestions, categorizations, insights, chat responses, or OCR results produced by artificial intelligence features.
- Subscription / Plan / AI Credits: Paid or free tiers, feature limits, and metered AI usage credits as described in your plan.
3. Eligibility
You must be at least 18 years old to use the Service. The Service is not directed at minors. If you register on behalf of an organization, you represent that you are at least 18 and have authority to bind that organization. You agree to use the Service only for lawful purposes and in compliance with applicable laws.
4. Account registration and security
You must provide accurate registration information and keep it updated. You are responsible for safeguarding your credentials and for all activity under your Account. Enable two-factor authentication (2FA) when available. Notify us promptly of unauthorized access. Accounts may be created by platform administrators in limited circumstances; you remain responsible for use of credentials issued to you.
5. User roles and permissions
Xpenzo uses layered access controls including application roles (e.g. user, admin, super_admin), shared wallet roles (OWNER, MEMBER, VIEWER), group membership roles, and subscription-tier entitlements. Administrators and group owners may invite others and assign permissions. You are responsible for permissions you grant to others. We are not liable for misuse arising from access you voluntarily provide to collaborators, clients, or team members.
6. Acceptable use
You agree not to:
- Use the Service for illegal activity, fraud, or harassment;
- Attempt unauthorized access, scraping, or reverse engineering of the Platform;
- Abuse APIs, circumvent rate limits, subscription gates, or AI credit controls;
- Upload malware or unlawful third-party data without rights;
- Infringe intellectual property or privacy rights of others;
- Misuse AI features (e.g. prompt injection, automated harmful content, or prohibited sensitive data);
- Share credentials or resell access without authorization.
7. User content and ownership
You retain ownership of User Content. You grant us a limited, non-exclusive license to host, process, back up, display, and transmit User Content solely to operate and improve the Service (including OCR, bank sync, email/SMS parsing, collaboration, and reporting). You represent that you have all rights necessary to provide User Content and that it does not violate law or third-party rights. We may remove content that we reasonably believe is unlawful or harmful.
Mobile app and device permissions
If you use our mobile application, you may grant permissions such as camera or photo library (receipt capture), biometric unlock, and — where enabled — SMS read access to parse transaction messages on your device. SMS and on-device parsing may occur locally or via our servers depending on the feature. You are responsible for ensuring you have the right to process any messages or files you import. Offline sync may queue data on your device until connectivity returns.
Bank connections and imports
Bank account linking or statement import may use third-party aggregators (e.g. Setu, Plaid, or Yodlee-style providers) where available in your region. You authorize us and our partners to access data you choose to connect solely to provide the Service.
8. AI features
AI features (including chat assistant, insights, agents, and receipt enrichment) provide decision-support only. AI Output may be inaccurate, incomplete, or outdated. You must review AI Output before relying on it for financial, tax, legal, or operational decisions. AI may process prompts and data through third-party providers (e.g. cloud LLM and OCR services). Do not submit special-category or highly sensitive personal data unless you are authorized and have a lawful basis. See also our AI usage notice in Settings → AI.
9. Finance and accounting disclaimers
Xpenzo helps organize personal and shared finances; it does not provide tax, legal, audit, or investment advice. Reports, tax summaries, categorizations, and budgets are informational tools only. You are solely responsible for accuracy of entries, compliance with tax and accounting obligations, and any filings or decisions you make.
10. Collaboration features
Shared wallets, groups, chat, and settlements may expose financial data to other participants you invite. Settlements and split calculations are administrative aids—not guarantees of payment between users. You are responsible for resolving disputes with other participants.
11. Subscription, billing, and credits
Paid plans, billing cycles, taxes, and payment methods are presented at checkout (including Stripe and Razorpay depending on market). Subscriptions may auto-renew until cancelled in accordance with your plan and applicable law. Failed payments may suspend paid features. AI credits are consumed per action type; unused credits may be subject to plan limits or rollover rules shown in-app. Annual plan subscribers may request a full refund within 30 days of initial purchase or renewal by contacting support@xpenzo.com; monthly subscriptions are non-refundable except where required by applicable consumer law. Refund requests are evaluated on a case-by-case basis; we reserve the right to decline requests where abuse is suspected. Plan changes may adjust features and limits prospectively. Free-tier use remains subject to these Terms.
12. Third-party services
The Service integrates with third parties (payment processors, bank aggregators, email/SMS providers, AI vendors, hosting, analytics). Your use of those integrations may be subject to separate third-party terms. We are not responsible for third-party outages, acts, or policy changes.
13. Service availability and disclaimers
We strive for reliable operation but do not guarantee uninterrupted, error-free, or fully secure access. The Service is provided on an "as is" and "as available" basis. Maintenance, updates, and beta or experimental features (including product tours and feature flags) may change or be withdrawn without notice. You are responsible for maintaining your own backups of critical records where required.
14. Intellectual property
We own the Platform, software, design, trademarks, and documentation (excluding User Content). You may not copy, modify, distribute, or reverse engineer the Service except as permitted by law. Feedback you provide may be used without restriction or compensation.
15. Confidentiality
You may access confidential business or personal financial information through the Service. You agree to protect such information and use it only for permitted purposes. We implement reasonable technical and organizational safeguards; you remain responsible for how you share data within your organization or collaboration groups.
16. Data protection
Personal data processing is described in our Privacy Policy. Legal bases, retention, export, and erasure options are provided there and in Settings → Compliance where available.
17. Suspension and termination
You may delete your Account via Settings → Compliance (subject to retention periods in the Privacy Policy). We may suspend or deactivate Accounts for violations, security risk, non-payment, or legal requirements. Platform administrators may deactivate users for policy enforcement. Provisions that by nature should survive termination will remain in effect.
18. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, including damages arising from reliance on AI Output. Our aggregate liability arising from the Service is limited to the greater of (a) amounts you paid us in Indian Rupees (INR) in the twelve months before the claim or (b) INR 10,000 (ten thousand Indian Rupees). Mandatory consumer rights under applicable law are not excluded where they cannot be waived.
19. Indemnification
You will indemnify and hold us harmless from claims arising from your misuse of the Service, unlawful User Content, violation of these Terms, or disputes with other users or third parties, except to the extent caused by our gross negligence or willful misconduct.
20. Governing law and disputes
These Terms are governed by the laws of India, with courts in Maharashtra, Pune having non-exclusive jurisdiction, unless mandatory consumer protection law in your country requires otherwise. Users in other regions may have non-waivable rights under local law.
21. Changes to these Terms
We may update these Terms by publishing a new version and effective date. Material changes may require your re-acceptance before continued use. Historical acceptances are retained in our audit records.
22. Contact
Legal inquiries: legal@xpenzo.com. Support: support@xpenzo.com. Company details and registered address: Impressum.